A citizen unfamiliar with fire department terminology should receive assistance to:

When assisting a citizen unfamiliar with fire department terminology, it is essential to illicit pertinent information. This means actively seeking and encouraging the person to share relevant details about their situation, which is critical for effective communication and necessary actions, such as dispatching the right resources to handle an emergency. This encompasses asking the right questions and using clear language to ensure the citizen understands what is being asked of them and can provide information that aids in the response to their needs.

The focus here is on gathering the necessary information to effectively address the situation at hand, supporting the underlying principles of effective communication and community service in emergency response scenarios.